Refund and warranty policy

For 48 hours after delivery, if the account cannot be signed into, does not match its listing in a material way, or is restricted for a reason not caused by you, email support@polar-store.com with your order number. We replace it with an equivalent account or refund you in full.

Please describe the problem and include a screenshot of the error. We usually answer within 24 hours.

Restrictions caused by your own use of the account (cheating, toxic behaviour, sharing, chargebacks, breaking the game rules), accounts whose passwords you did not change after delivery, issues reported after the 48-hour window, and changes made by the game publisher to items, ranks or game content.

We refund in full, without you having to ask, when: the amount received is lower than the order amount; the payment arrives in the other currency (USDC for a SOL order or the reverse); the payment arrives after the reservation ended and the account was sold in the meantime; or a SOL payment arrives long after the reservation ended and is now worth less than the price.

If you overpay, we refund the difference on request.

Refunds are sent in the same currency to the wallet address the payment came from, usually within 48 hours. Because blockchain payments are irreversible, we cannot refund to a card or bank account, and we cannot refund payments sent from an exchange to an address other than the one that paid. Network fees are deducted where they apply.

Accounts are digital content delivered immediately at your express request, so the 14-day withdrawal right does not apply once the account is delivered. This does not limit the warranty above.