Terms of sale

Polar Store is operated by Polar Store, established in France ("we", "us"). You can reach us at support@polar-store.com.

Polar Store is an independent shop. Not affiliated with Riot Games: Polar Store is not affiliated with, endorsed, sponsored or approved by Riot Games, Inc. or any of its affiliates. Valorant, Riot Games and all related names, logos and marks are trademarks of Riot Games, Inc. and are used here only to describe the products sold.

We sell access to video game accounts that we created and levelled ourselves ("accounts"). Each sale transfers to you the login details of one account: the Riot username and password, and the email address linked to the account with its password.

An account is digital content supplied in a non-tangible form. It is delivered immediately and automatically once your payment is confirmed on the Solana blockchain.

Listing photos are real screenshots of the account or, for interchangeable smurf accounts, of an account of the same type. Rank, level, skins and other characteristics are described in good faith at the time of listing. In-game items, ranks and balances may change because of game updates, seasons or decisions of the game publisher, which are outside our control.

You must be at least 18 years old, or the age of majority where you live if higher, and legally able to enter into a contract. You are responsible for making sure that buying and using a game account is allowed where you live.

You may not buy accounts to commit fraud, to cheat, to harass other players, or to resell them in a misleading way.

Prices are shown in US dollars and include everything you pay us. Payment is made in USDC or SOL on the Solana blockchain. Network fees charged by Solana or your wallet are paid by you.

USDC orders are charged at the exact dollar price. SOL orders are converted at the SOL/USD rate shown at checkout; that rate is locked for the 10 minutes your account is reserved.

Blockchain payments are irreversible. Always send the exact amount shown, from a wallet you control, in a single transaction. We are not responsible for funds sent to the wrong address, in the wrong currency or token, or from an exchange that cannot include the order reference. We will nevertheless do our best to match or refund such payments by hand.

When you click Reserve and pay, the account is held for you for 10 minutes. The contract is formed when your payment is confirmed on the blockchain and the account is delivered.

If your payment arrives after the reservation ended, we deliver the account if it is still available. If it was sold in the meantime, or if a SOL payment arrives more than a few minutes late and is worth less than the price at the current rate, we refund you as described in our refund policy.

The login details are shown on your order page and sent to the email address you gave. Keep them confidential.

Immediately after delivery you must sign in to the linked email and change its password, then change the Riot password. Until you do so, we cannot guarantee that the account stays exclusively yours, and we are not liable for any loss caused by a delay on your part.

If you are a consumer in the European Union or another country with a similar rule, you normally have 14 days to withdraw from a distance contract. For digital content that is not supplied on a tangible medium, this right ends once delivery has started with your prior express consent and your acknowledgement that you lose the right of withdrawal.

By ticking the box at checkout, you expressly ask for immediate delivery and acknowledge that you lose your right of withdrawal once the account is delivered. This does not affect our warranty (section 9) or your statutory rights for non-conforming digital content.

Account bans: the game publisher sets its own terms of service, which may restrict the transfer or sale of accounts. The publisher may at any time suspend, restrict, reset or close an account, including after it was transferred to you. You buy knowing this risk.

Our warranty covers an account that does not work when delivered or within 48 hours of delivery for a reason that is not caused by you. After that period, and in any case where the restriction results from your own conduct (cheating, toxic behaviour, chargebacks, sharing the account, breaking the publisher's rules), we owe no refund or replacement.

If the account cannot be signed into, does not match its description in a material way, or is restricted within 48 hours of delivery for a reason not caused by you, contact us within those 48 hours. We will replace it with an equivalent account or refund you, at our choice and subject to availability. Details are in the refund and warranty policy.

Limitation of liability: to the fullest extent allowed by law, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses, loss of in-game progress or items, loss of profit, or losses caused by the game publisher, the Solana network, your wallet or exchange, or events outside our reasonable control.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or, for consumers, mandatory statutory rights.

We may refuse or cancel an order, and refund it, if we reasonably suspect fraud, abuse of the reservation system, use of stolen funds, or a breach of these terms.

Governing law: these terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.

Before any formal claim, please contact us at support@polar-store.com: most issues are solved within a day. EU consumers may also use an approved consumer mediation body.

We may update these terms. The version that applies to an order is the one shown on the site when you placed it.